Refund Policy

Last updated: 30 October 2026

VidFlowKit is a digital product you can download the moment you pay, so all sales are final. But if something's wrong on our side, we'll make it right.

Why sales are final

Once you've downloaded the files, they can't be returned. That's why, at checkout, you ask for immediate access and confirm that you understand you lose the 14-day right to cancel once the download is made available, as EU and UK consumer law allows for digital content (see our Terms of Sale). We don't refund a purchase because you changed your mind, because you didn't use it, or because a third-party service (your AI plan or ElevenLabs) costs more than you expected.

When we do refund

• You were charged twice for the same order: we refund the duplicate.
• You can't download the kit and we can't fix it within a reasonable time: full refund.
• The kit is faulty or not as described and we can't fix it within a reasonable time: we'll refund it in full or in part, as consumer law provides. These rights are yours by law and this policy doesn't reduce them.

If it doesn't work for you, write first

Most problems are a setup step that's easy to fix. Email support@vidflowkit.com with a screenshot and a real person will help you get your first video made.

How to ask for a refund

Email support@vidflowkit.com from the address you paid with, within 14 days of your purchase (or as soon as you notice the problem, if it's a fault), and tell us what happened. We'll reply within 2 working days. Approved refunds go back to your original payment method and usually arrive within 5 to 10 working days, depending on your bank.

Please contact us before opening a dispute with your bank: we can almost always sort it out faster.